Steve is a fashion designer that recently completed his degree in fashion designing. He then decided to launch a startup business. The designs were so good that he started getting a lot of sales and his business started growing really well. He hired a team of customer support executives to help out the customers with various types of services such as taking mail orders and dealing with after sales support. But the cost of his operations went up, making it drastically difficult for him to sustain the business itself.
The cost of running an in-house team of customer support team was rather costly and less manageable. He funds all of this while also having to carry out a lot of other work in growing his business. Moreover, whenever a member of staff would leave, it would always become tedious to recruit a new person, train them, and make them represent the brand image that he wanted them to; this caused unnecessary delays and loss of precious time which could have been spent on better and more productive things. After all, he was risking the reputation of his brand image to a wide range of customers.
Steve tried to find a solution and guidance to help him rescue his failing business. He then found out about the award-winning Sterlinx Virtual Customer Support Service. Initially, Steve only wanted to avail the Customer Support Service for his business, but Sterlinx offered him so much more. Not only did Sterlinx give him a professional business address in Liverpool, England but Sterlinx also provided Steve a team of dedicated and highly-skilled customer support executives who would take care of the presale, inbound sales, and aftersale enquiries of his customers.